The User & Support Management suite ensures that every team member interacts with the system in a controlled, secure and efficient way. With Role-Based Access Control (RBAC), real-time activity visibility and integrated assistance, TEERA.AI helps organisations protect sensitive financial data while keeping day-to-day work smooth and responsive.

Role-Based Access Control (RBAC)

Assign access based on roles, responsibilities and authority levels to protect financial privacy and strengthen accountability. Every user only sees and interacts with what they are authorised to handle.

With RBAC, you can:

Create custom roles tailored to your workflow
Maintain strict separation of duties for compliance
Scale smoothly as teams and departments grow
Access complete activity logs and audit trails for transparency

This keeps your financial environment secure, organised and fully accountable from the ground up.

Integrated Help & Support

Support comes built into the workflow—no more switching tabs, digging through PDFs or waiting on email replies. Guidance is available exactly where and when users need it.

You gain access to:

A built-in, searchable in-app Help Centre
A responsive AI chatbot for instant answers
Direct support channels for complex or specialised queries

Whether it’s troubleshooting, how-to steps or feature explanations, help stays one click away so productivity is never interrupted.

Continuous Learning & Updates

TEERA.AI evolves with your business. The platform receives ongoing improvements, security enhancements and smarter automation, without interrupting your operations.

Benefits include:

Regular improvements shaped by real business usage
Smarter tools powered by continuous AI learning
Stable performance and secure cloud-based updates
Zero disruption to daily financial workflows

Every update strengthens reliability, ensuring your team always works with the latest, most resilient version of the system.

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FAQs — User & Support Management

1) Can I create custom user roles for different departments?

Yes. The Role-Based Access Control (RBAC) system allows full customisation, so finance, operations, sales, admin and other departments receive tailored access without exposing sensitive financial data.

2) How does the system ensure accountability across users?

Every action is recorded through activity logs and audit trails, making it easy to trace who performed which task, when and on which module—ideal for compliance, internal control and financial transparency.

3) Does the AI chatbot replace traditional customer support?

No. The AI chatbot handles everyday, instant questions, while complex or technical issues are escalated to human support. This hybrid model gives you both speed and accuracy.

4) How does continuous learning improve the platform over time?

The system evaluates feature usage, user behaviour and accounting workflows to deliver smarter automation, more relevant updates and improved navigation—keeping the user experience continuously optimised.

5) Is this user management system suitable for growing companies?

Absolutely. The scalable RBAC framework, expanding support resources and automatic updates allow businesses to add new users, departments and permissions easily as they grow—without losing control or visibility.